30 Day Money Back Guarantee

Our 30-day Money Back Guarantee policy gives our customers plenty of time to consider their purchase. We want all of our customers to be sure that the right decision.

If for any reason you are not satisfied you may return any item, without custom engraving or and in its original condition, within 30 days of the date of shipment for a refund or an exchange. All special order items are non-refundable. Special orders are items that are created at the request of the customer and to the customer's specifications. Items created via the ring builder option on this site are not considered special orders and the full 30 day return period as defined herein is in full force and effect.

The merchandise must be in new, unused and unworn condition and be accompanied by the original sales receipt, appraisal and accompanying grading reports. Any promotional item such as a free gift with the purchase of additional items must also be returned in the same condition described above. bestdiamondsource.com will not accept any item for return unless all of the following procedures and conditions are met.

Once we receive your returned item and it has meet the above requirements, your refund or new item will be processed in just a few days. Keep in mind please, upon receiving your return, the item will be reviewed by our Quality Assurance management team. Returns with no Bestdiamondsource.com return code, and packages that are improperly packaged or uninsured will be refused receipt.

How to return an item?

1.Return Authorization Code. Call 1-888-355-4367 and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Apply the sticker to the outside of the box you are returning.

2. Packaging. Include all original packaging and collateral material. If your item was delivered with a diamond certificate, appraisal or/and gift items and those items are not returned, you may be liable for the $150 replacement cost. Keep in mind for security reasons, do not write any names on the box that refers to diamonds, jewelry or anything that has to do with jewelry.

3. Insure Your Package. Check your invoice, if the price of the item you're returning is listed as:

Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.

More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Bestdiamondsource.com (Attention: FedEx and UPS will not insure merchandise over $500.)

To insure a safe return you must follow these instructions exactly as stated by us, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at bestdiamondsource.com